Shipping & Return Policy

Returns and Refunds Policy

Thank you for shopping at Top Shelf eLiquid Wholesale.

Please read this policy carefully. This is the Return and Refund Policy of Top Shelf eLiquid Wholesale. This Return and Refund Policy is licensed by TermsFeed Generator to Top Shelf eLiquid Wholesale.

Physical products

We accept returns on all, un-opened and un-used items for a period of 15 days from the date of delivery. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements. For large orders that require a lot of labor involved in the packaging process we may require a 10% restocking fee.

We recommend contacting us for assistance if you experience any issues or have questions concerning our products.

We reserve the right to deny returns at any time for any reason.

Shipping

Domestic Customers: We offer a variety of ground and express shipping methods from UPS, FedEx, USPS and DHL. Shipping options and pricing is calculated and available during the checkout process. All orders are typically processed within 24 hours of orders being placed with most orders being shipped the same day that it was placed.

International Customers: We recommend all international customers choose DHL for their delivery method as they have the best results from our experience. Please note, we are not responsible for duties, taxes, or additional fees when importing our products. Please be aware in many countries you are required to pay these fees upon delivery.

Inventory: We do our best to ensure the website inventory displays are accurate and up-to-date. However, if an item is out of stock or on backorder and the website does not reflect this, the rest of the order will ship as scheduled and you will be contacted via email or telephone that the item is out-of-stock. You have the option of cancelling, substituting or waiting for the item to become available again.

Warranty

We warrant all items against DOA (Dead on arrival) for a period of 15 days from the time of delivery. We recommend inspecting merchandise as it arrives for any noticeable defects or damages that may have arisen during shipping. Contact us at jr@topshelfeliquidwholesale.com to make a warranty claim as soon as you spot any damage. Most of the manufacturers we carry hold a 1 year warranty from the date of our original purchase from them. We can work with you and the manufacturer beyond the 15 day DOA period to solve any outstanding issues regarding damaged or defective goods.

Guaranteed Sales Program®

The Guaranteed Sales Program® (GSP®) is administered by Vape Industry Business Exchange (VIBE®) and is subject to their rules and terms of service.

We do accept returns for applicable GSP® products if the products meet the criteria defined in the GSP® membership agreement. Please contact VIBE® for questions regarding the Guaranteed Sales Program®.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: jr@topshelfeliquidwholesale.com
  • By visiting this page on our website: http://www.topshelfeliquidwholesale.com/contact/